Frequently Asked Questions
Everything you need to know about your luxury shopping experience with ESCADA.
What are your standard shipping times and costs?
We offer complimentary standard shipping on all orders over $500. Delivery typically takes 3-5 business days within the continental United States, while international shipping varies by destination.
How can I return an item if it doesn't fit?
ESCADA accepts returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. A pre-paid return label is included in every shipment for your convenience.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As a luxury brand, our sizing follows European standards, so we recommend consulting the conversion chart before finalizing your order.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are your products authentic?
Every item sold on our official website is guaranteed 100% authentic ESCADA merchandise, shipped directly from our distribution centers and accompanied by a certificate of authenticity where applicable.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. You may cancel your order within 30 minutes of placement; after that window, you will need to initiate a return once the package arrives.